Sales Operations Sr. Analyst

Company Overview

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

The Sales Operations team is the strategic engine behind DiDi Food’s commercial organization across Colombia, Costa Rica, Peru, and Mexico. We partner closely with Sales Leadership, Strategy, Product, Finance, and cross-functional teams to improve sales productivity, optimize processes, and enable smarter business decisions through data and technology.

Our mission is to empower our commercial teams with scalable tools, actionable insights, operational excellence, and automation that allow them to focus on what matters most: growing our business. We constantly challenge the status quo, leverage AI and technology to eliminate manual work, and build solutions that scale across multiple markets.

Role Responsibilities

• Become a strategic partner for Sales Leadership by transforming complex business questions into actionable analyses and recommendations.
• Design, build, and maintain dashboards, KPI tracking, executive reporting, and business reviews that drive commercial performance.
• Identify operational bottlenecks and lead initiatives to simplify, automate, and optimize commercial processes using SQL, Python, AI, and other analytical tools.
• Work with large datasets from multiple sources to uncover trends, identify opportunities, and influence strategic decisions.
• Collaborate with stakeholders across Sales, Strategy, Product, Finance, Operations, and Regional teams to deliver scalable solutions.
• Support planning exercises, productivity analyses, territory optimization, incentive tracking, forecasting, and other strategic Sales Operations initiatives.
• Drive operational excellence by continuously improving reporting accuracy, data quality, and process efficiency.
• Take ownership of projects from problem definition to implementation, ensuring high-quality execution in a fast-paced environment.

Role Qualifications

• 2+ years of professional experience in Sales Operations, Business Analytics, Strategy, Consulting, Business Intelligence, or similar analytical roles.
• A Bachelor’s degree in Engineering, Economics, Statistics, Mathematics, Data Science, Business, or another quantitative field.
• Advanced SQL skills and experience working with large datasets.
• Experience using Python for data analysis and automation.
• Advanced Excel or Google Sheets proficiency.
• Experience building dashboards using BI tools such as Tableau, Looker, Power BI, or similar.
• Excellent analytical thinking and structured problem-solving skills.
• A strong sense of ownership and an ability to execute quickly with minimal supervision.
• Outstanding stakeholder management skills, with the ability to communicate effectively across different organizational levels, including senior leadership.
• Strong organizational skills with the ability to prioritize multiple projects simultaneously.
• Curiosity, proactivity, and a continuous improvement mindset.
• Professional proficiency in both English and Spanish.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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