Bilingual Healthcare Account Representative I $2.7M I Wave 1 I Indefinite term contract

We are hiring Bilingual Healthcare Customer Service Representatives for a growing healthcare campaign.

Join a dynamic team supporting patients with billing inquiries, payment arrangements, insurance-related questions, and account resolution.

What We Offer

• Base Salary: COP $2,700,000
• Full-Time Position
• Indefinite-Term Contract + Legal Benefits
• Fixed Schedule | 42 Hours per Week
• Weekends Off
• On-Site Position
• Career Growth Opportunities
• Supportive and Dynamic Work Environment

Location

Location: Edificio City Business, Transversal 23 # 97-73

Responsibilities

• Assist patients with billing inquiries and account-related questions.
• Review account balances and explain charges, payments, and financial responsibilities.
• Support payment collection efforts while maintaining a professional and empathetic customer experience.
• Verify insurance information and assist with coverage-related questions.
• Help patients understand payment options and financing programs.
• Process account updates and maintain accurate records in company systems.
• Follow healthcare and compliance guidelines when handling sensitive information.
• Meet established quality, productivity, and attendance goals.

Requirements

• B2 English level or higher.
• Previous experience in the healthcare industry is required.
• Experience in medical billing, collections, patient accounts, insurance verification, revenue cycle management (RCM), healthcare customer service, or related healthcare support roles.
• Experience handling patient financial responsibilities, billing inquiries, or insurance-related processes.
• Strong communication, negotiation, and problem-solving skills.
• High attention to detail and ability to manage sensitive information.
• Customer-focused mindset and ability to work in a fast-paced environment.
• Experience with healthcare systems, EMRs, CRMs, or billing platforms is a plus.

Contract Type

Indefinite-Term Contract

Schedule

Full-Time | Monday to Friday | 42 Hours per Week | Weekends Off

At CONTACT POINT 360 S.A.S., we believe in talent without barriers.

We work to build inclusive, diverse, and respectful work environments, where each person has the opportunity to grow and develop their personal and professional life project.

Therefore, we invite all individuals to participate in our recruitment and hiring processes under equal opportunity criteria.

Here, we value talent, diversity, and the unique potential that each person can bring.