I2C DS Collection & Dispute Mgmt Team Lead

Collections & Dispute Management Team Lead (PG26) – responsible for leading the Invoice‑to‑Cash (I2C) Collections and Dispute Management function across assigned businesses, MRCs, and markets in Bogotá, Distrito Capital, Colombia.

Key Responsibilities

• Build and maintain strong, collaborative relationships with business partners to drive measurable value creation and support business objectives.
• Lead, coach, and develop a team of collections specialists to meet individual and team performance targets such as Days Sales Outstanding and Past Due %.
• Identify and execute continuous process improvement opportunities, including innovative solutions and system enhancements that enable efficient, scalable, and cost‑effective operations.
• Drive simplification, standardization, quality improvement, and cost minimization across processes, ensuring consistent and sustainable service delivery.
• Provide day‑to‑day leadership and coaching to team members through regular feedback, performance evaluations, and targeted development plans.
• Create and assign developmental and stretch opportunities to strengthen capability, engagement, and readiness for future roles.
• Effectively manage resource utilization and capacity, including identifying changes to long‑term resourcing needs to ensure teams are operating efficiently and aligned with demand.
• Support operational stability and performance by addressing risks, bottlenecks, and improvement opportunities in collaboration with peers and stakeholders.
• Perform other ad‑hoc tasks and initiatives assigned by management.
• Support month‑end and quarter‑end close activities related to receivables and bad debt reserves.

Qualifications

• Education: Bachelor’s degree or equivalent in accounting, finance, or related business discipline. CPA, CMA, MBA or other financial certifications preferred.
• Experience: More than 6 years of relevant experience in end‑to‑end Invoice to Cash processes with extensive expertise in Collections/Dispute Management; preference for experience in Healthcare/Pharma.
• Strong customer engagement skills, including the ability to manage difficult customers for both internal and external stakeholders.
• Ability to shape and define solutions and strategies for customer portfolios.
• Advanced negotiation, communication, and presentation skills, with experience presenting results and strategies to senior leadership.
• Change management skills preferred.
• Fluent in English (oral and written); technology proficiency in Microsoft Office and ERP.

Preferred Knowledge, Skills and Abilities

• Experience with SAP systems.
• Digital/intelligent automation capabilities.
• Experience in global transition or work migration.
• Foreign language capability is a plus.
• Experience from a BPO or shared services center of a multinational corporation.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via