Engagement Manager
Automation Anywhere
About Us
Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.
Our opportunity
At Automation Anywhere, the leader in Agentic Process Automation (APA), we’re transforming how businesses work, and we’re looking for an Engagement Manager to play a key role in that mission. In this role, you’ll serve as a trusted partner to our customers, building strong relationships, guiding them through their automation journey, and ensuring successful delivery across the project lifecycle. Your work will directly influence customer satisfaction, long-term value, and the impact of our Agentic Process Automation (APA) platform across global organizations. If you’re energized by driving outcomes, elevating customer experiences, and shaping the future of intelligent automation, we’d love to meet you.
Who you’ll report to
Senior Director of Professional Services, Engagement Management,
USA Location
Remote role within Colombia
You will make an impact by being responsible for
- Acting as the primary point of contact for assigned clients based in the United States and Canada, fostering trust and building strong, long-term relationships
- Collaborating with clients across the United States and Canada to understand their business needs, identify automation opportunities, and develop a clear roadmap for success
- Managing the entire project lifecycle, from pre-sales and scoping to implementation and post-go-live support
- Overseeing project teams, including solution architects, developers, and project managers, ensuring projects are delivered on time, within budget, and meet client expectations
- Proactively managing client expectations, communicating project progress, risks, and issues effectively
- Tracking and reporting on key performance indicators (KPIs) to measure project success and client satisfaction
- Identifying and developing new business opportunities within existing client accounts
- OKRs including Delivery, Revenue, and P&L
You will be a great fit if you have
- 8+ years of experience in a client-facing role, ideally within the enterprise software/SaaS or IT services/consulting industry
- Fluent in English, as this is supporting accounts in English-speaking locations.
- Proven experience in managing complex projects from inception to completion
- Strong understanding of Robotic Process Automation (RPA), Gen AI, and Intelligent Automation principles is a plus
You excel in these key competencies
- Excellent communication, interpersonal, and negotiation skills
- Ability to build and maintain strong relationships with clients at all levels
- Excellent project management and organizational skills
- Proven ability to manage multiple priorities and deadlines in a fast-paced environment
Job Segment OR Key Words
- SaaS
- Project Management
- Client Engagement
- Leadership
- B2B Software Solutions
- Agent Process Automation
- Gen AI
- APA
- Colombia
- Professional Services
- #LI-DE1
Vacante publicada el Hace 3 días
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