Accounts Receivable Analyst

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

About the Role

We are looking for an enthusiastic and detail-oriented Accounts Receivable Analyst to join our Finance team in Bogotá. This entry-level position offers significant autonomy and flexibility, ideal for a proactive self-starter who is eager to learn, solve problems creatively, and contribute to our team’s success.

What you’ll do

• Drive timely cash recovery by proactively managing accounts receivable collections through customer outreach via email and other communication channels.
• Develop and execute outreach strategies tailored to customer segments, including prioritizing accounts based on risk assessment and payment history.
• Collaborate with internal stakeholders to resolve payment issues and ensure a seamless customer experience.
• Maintain accurate, detailed records of outreach activities, customer communications, and collection outcomes.
• Manipulate and analyse data from spreadsheets and internal dashboards to identify trends, inform outreach strategies, and prepare actionable AR and collections reports.
• Identify and escalat[e] data accuracy or availability issues, working with team members to improve reporting capabilities and overall AR data integrity.
• Contribute to continuous process improvement by sharing ideas and solutions that enhance collection efficiency and data quality.
• Stay current on best practices in collections, customer engagement, and basic data analysis to drive results in a fast-changing environment.

What we’re looking for

• Proficiency in English is a must.
• Excellent written and oral communication skills and the ability to resolve customer complaints and misunderstandings diplomatically.
• Degree or advanced studies in Business Administration, Accounting, Finance, Economics, Industrial Engineering, or a related field (Técnico, Tecnólogo, or Pregrado).
• Strong analytical and problem-solving skills, with ability to interpret and manipulate financial data.
• Proficiency in Excel or Google Sheets; familiarity with data visualization tools is a plus.
• Strong organisational skills, able to prioritise tasks and manage time independently.
• Eagerness to learn and grow; ability to adapt to new procedures and technologies.
• Creative thinker who enjoys developing new solutions.

Why join us

• Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Bogotá office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?