Process Excellence Specialist

Bienvenido a Gallagher, una comunidad global de personas que aportan ideas audaces, una profunda experiencia y un compromiso compartido con hacer lo correcto.  Ayudamos a nuestros clientes a navegar la complejidad con confianza, empoderando a empresas, comunidades e individuos para que prosperen.  En Gallagher, encontrarás más que un empleo; encontrarás una cultura basada en la confianza, impulsada por la colaboración y sostenida por la creencia de que somos mejores juntos. Ya sea que te unas a nosotros en un rol de atención al cliente, en nuestra división de corretaje, en nuestra división de beneficios y consultoría de recursos humanos, o como parte de nuestro equipo corporativo, tendrás la oportunidad de desarrollar tu carrera, generar un impacto y formar parte de algo más grande.  Vive una experiencia laboral donde se te anima a ser tú mismo, se te apoya para tener éxito y se te inspira a seguir aprendiendo. Eso es vivir el Gallagher Way.

Are you passionate about driving transformation and creating meaningful change? As a  Process Excellence Specialist , you’ll lead the charge in optimizing operations, ensuring efficiency, quality, and scalability. Your work will directly impact key performance indicators (KPIs) and help shape the future of operational excellence at Gallagher.

• Transform operations by deploying Gallagher’s process excellence framework, ensuring standardized, efficient, and strategically aligned workflows.
• Design and execute transformation roadmaps that improve productivity, cycle times, and operational costs, while fostering collaboration across operations, analytics, and automation teams.
• Leverage data-driven insights to implement monitoring tools that track efficiency, quality, service-level agreements (SLAs), and capacity, empowering smarter decision-making.
• Champion a culture of continuous improvement by inspiring teams to think critically, innovate, and embrace change.
• Collaborate globally with Gallagher’s Center of Excellence to share best practices, align with corporate standards, and drive synergy across teams.

We’re looking for someone who thrives on solving complex challenges and driving impactful change. You’ll bring:

• A degree in  Industrial Engineering, Systems Engineering, or related fields .
• Lean Six Sigma Green Belt certification (Required).
• 5+ years of experience leading process improvement, operational transformation, or excellence initiatives in industries like BPO, insurance, finance, or consulting.
• Hands-on experience working with  automation teams and tools like Robotic Process Automation (RPA) (Required)
• Proficiency in  English or Portuguese (B2 level)to collaborate effectively across global teams.

At Gallagher, we value diverse perspectives and transferable skills. If you’re excited about this role but don’t meet every requirement, we encourage you to apply.