IT Support Analyst

Overview

IT Support Analyst role at ScotiaGBS in Bogota. Provide basic and specialized technical support for IT incidents and requests across the business units and departments of GBS Colombia in a reactive, preventive, proactive, and predictive manner. Contribute to achieving the objectives of the IT department and the Operations Vice Presidency of GBS Colombia through the execution of assigned activities. Ensure the highest level of reliability and availability of technological resources related to computing equipment, telephone systems, hardware peripherals, audio/video equipment, network infrastructure, servers, applications and software.

Responsibilities

• Manage information technologies, including technology platforms, information systems, corporate software, communication infrastructure, data channels, voice channels, and computing equipment, ensuring availability and support.
• Provide technical support for hardware incidents involving computers, printers, peripherals, conference rooms, mobile devices, and other technology devices.
• Provide technical support for software incidents, including business applications, web applications, client/server applications, application installations, office tools, specialized software, troubleshooting, and other software-related needs.
• Solve recurring problems related to hardware or software incidents.
• Handle all technological requests, coordinating with the teams responsible for each platform and/or technological application.
• Support projects and temporary assignments, interacting with multiple interdisciplinary teams to achieve objectives.
• Coordinate movements, transfers, and/or migrations of computers, phones, technological devices, connectivity accessories, and peripherals.
• Contact appropriate vendors when necessary for maintenance, service, and/or relevant solutions.

Requirements

• Minimum 2 years of experience in technical support.
• Proficiency in a second language (Spanish/English) preferably at B2 level.
• Experience handling corporate technology.
• Technical, Technologist, or Engineer degree in Information Technology or related field.
• General knowledge of information systems, software, and applications.
• General knowledge of computer hardware and operating systems.
• General knowledge of networks and server-provided services.
• Knowledge of VoIP telephony, call recording systems, inbound and outbound operations.
• Excellent motivation, leadership, training, and organizational skills with the ability to prioritize, delegate, and handle a variety of tasks and situations.
• Time management, multitasking, and adaptability to changing priorities.
• Excellent verbal and written communication skills and strong interpersonal collaboration.

Location

Colombia: Bogota

About ScotiaGBS

ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia, supporting various bank processes and the global services strategy in 15 countries in the Americas. It comprises seven service units. We offer an inclusive, positive work environment and competitive benefits. We value diverse skills and experiences and are committed to creating an inclusive and accessible environment for everyone.