Executive Operations Manager (Founder Support & Business Operations) - 62985501447

Executive Operations Manager (Founder Support & Business Operations)

Location: Remote (South Africa Preferred | Latin America Secondary | Philippines Considered)

Compensation:

• South Africa: USD $2,800-$3,800/month DOE
• Latin America: USD $3,000-$4,200/month DOE
• Philippines: USD $2,300-$3,200/month DOE

Schedule: Full-Time EST Mo-FR - Significant overlap with US business hours required.

About the Company

Our client is a boutique executive coaching and leadership advisory firm that partners with founders, CEOs, and executive teams to build exceptional companies through authentic leadership and operational excellence.

Working with high-growth technology founders and leadership teams, they provide executive coaching, strategic advisory, founder development, culture transformation, fundraising support, hiring strategy, and organizational design. Their work combines deep operational experience with executive coaching to help leaders scale both themselves and their businesses.

Position Overview

This is not a traditional Executive Assistant position.

You'll become the operational extension of the founders, ensuring the business runs efficiently while creating leverage across operations, client delivery, internal projects, and executive priorities.

You'll own systems, improve workflows, coordinate cross-functional initiatives, manage priorities, remove operational bottlenecks, and proactively solve problems before they become distractions.

The ideal candidate thrives in ambiguity, enjoys creating structure from chaos, and naturally thinks several steps ahead.

Key Responsibilities

I. Executive Operations

• Manage the founder's priorities, projects, and strategic initiatives.
• Own calendar management, scheduling, and executive planning.
• Ensure important commitments never fall through the cracks.
• Prepare meeting agendas, documentation, and follow-up actions.
• Anticipate needs before they arise.

II. Business Operations

• Improve and document internal processes.
• Create scalable operational systems.
• Manage internal documentation and SOPs.
• Coordinate cross-functional projects.
• Track deliverables across multiple initiatives.
• Support business planning and execution.

III. Client Operations

• Coordinate client onboarding.
• Ensure exceptional client experiences.
• Track coaching engagements and deliverables.
• Manage communication across multiple stakeholders.
• Maintain CRM accuracy.
• Coordinate contracts and client documentation.

IV. Project Management

• Own internal operational projects.
• Keep initiatives moving without requiring constant oversight.
• Coordinate external vendors.
• Track deadlines and milestones.
• Ensure accountability across the business.

V. Operational Excellence

Continuously identify opportunities to improve efficiency.

Recommend better tools, automations, and systems.

Reduce founder administrative workload.

Create reporting dashboards where appropriate.

Operate as a trusted business partner rather than simply executing tasks.

Hard Skills

5+ years supporting founders, executives, or leadership teams.

Experience in Executive Operations, Chief of Staff, Business Operations, Operations Management, Project Management, or high-level Executive Assistance.

Strong project management capability.

Excellent documentation and process improvement skills.

• Experience with Notion preferred
• Highly proficient with Google Workspace.
• Proficient with AI tools including ChatGPT and Claude.

Strong understanding of business operations.

Excellent written English.

Outstanding organisational skills.

Soft Skills

Extreme Ownership

You don't wait to be told.

You identify problems, solve them, and communicate outcomes.

Operational Thinking

You naturally improve systems instead of simply working inside them.

Executive Maturity

You communicate confidently with senior executives, founders, and clients.

High Agency

You enjoy autonomy and consistently move work forward.

Attention to Detail

Nothing slips through unnoticed.

Calm Under Pressure

You remain organised despite changing priorities.

About You

• You enjoy making ambitious founders more effective.
• You think in systems.
• You love solving operational problems.
• You can confidently manage multiple priorities simultaneously.
• You communicate professionally with high-performing executives.
• You're equally comfortable building a spreadsheet, coordinating a project, improving a process, or managing executive priorities.

Most importantly, you're someone the founder quickly learns they simply cannot operate without.

Why This Role Matters

This hire will become one of the founder's closest operational partners.

By creating leverage across execution, systems, and business operations, you'll allow leadership to remain focused on coaching clients, growing the business, and driving strategic initiatives rather than day-to-day operational management.