Unified Communications Expert
Corus Consulting Colombia
- Provide Level 3 support for Unified Communications services
- Troubleshoot complex incidents across telephony, Teams and contact center platforms
- Manage configuration changes and service requests
- Ensure platform stability, performance and availability
- Maintain technical documentation and operational procedures
- Participate in continuous improvement initiatives
Microsoft Teams & Unified Communications
- Administer Microsoft Teams collaboration and telephony services
- Support Teams Rooms (Windows and Android)
- Manage Teams Phones and Teams-certified meeting room devices
- Support Teams Direct Routing and Enterprise Voice services
- Manage and troubleshoot AudioCodes SBC environments
- Support conferencing and video collaboration solutions
Contact Center & Customer Care
- Support Nice CXone cloud contact center platform
- Participate in the migration toward a new customer care technology platform
- Contribute to optimization of customer care processes and user experience
- Work closely with business stakeholders to translate operational needs into technical solutions
- Contribute to AI-driven customer care initiatives
- Participate in the development of new communication and customer service products
- Evaluate and implement new technologies supporting customer engagement
- Support modernization and automation efforts across communication services
- At least 9 years of experience with Microsoft Teams administration and support
- Experience with Enterprise Telephony / VoIP environments
- Experience supporting production environments (MCO / Run)
- Experience working with Session Border Controller (SBC), Session Initiation Protocol (SIP), Call Flow Analysis, and AudioCodes SBC.
- Strong troubleshooting and incident management skills
- Good understanding of networking fundamentals
- Experience working with Unified Communications technologies
- Advanced english level
Nice to Have
- Knowledge in Integration of AI capabilities into customer care functions
- Motivation of development of new communication and customer service products
Vacante publicada el 9 horas atrás
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