GBS Intermed Collections Assoc

Tätigkeitsbeschreibung:

Job Summary This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:

• Provides excellent customer service.
• Responds to customer inquiries within required service level agreement.
• Identifies, prioritizes, and resolves complex issues delaying payment.
• Develops, creates, and analyzes collection and accounts receivable reports.
• Updates customer and other stakeholder information using various software programs.
• Monitors and maintains assigned customer accounts.
• Submits recommendations to write-off account balances.
• Work to the enhance the current process Speak to internal/external customer when required to clarify any question or request.

Experience Required:

6 months of experience in administrative areas

Academic Profile:

Bachelor's degree OR at least last semester if is student OR at least 1 year within UPS for other academic profile levels (REQUIRED)

Other requirements:

• Excel required - Medium
• Solid Performance or above in last performance review

Languages:

English 85% (Fluent - Required)

Qualifications:

• Bachelor's Degree or International equivalent - Preferred
• Bachelor's Degree or International equivalent in Business or related field - Preferred
• Proficiency in the use of Microsoft Office products
• Strong organizational and prioritization skills
• Basic negotiation skills
• Experience handling objections and gaining commitment - Preferred

Art der Anstellung:

Unbefristet

UPS hat sich verpflichtet, einen Arbeitsplatz zu schaffen, der frei von Diskriminierung, Belästigung und Vergeltungsmaßnahmen ist.

Future You bringt unsere Welt voran, indem wir liefern, was zählt.