Systems Engineer

Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.

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Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.

Professional Experience

• 5+ years of experience in a presales, solutions engineering or technical sales role within cybersecurity.

• 5+ years of direct, SOC background: incident validation, escalation, analyst workflows, and solution homologation.

• Previous experience working with Service Providers, Telcos or MSSPs (as employee, partner or vendor) is highly desirable, but not a hard requirement.

Technical Skills & Expertise

• Strong knowledge of SOC-related technologies: SIEM, SOAR, EDR/NDR, threat analytics and incident response platforms.

• Familiarity with FortiAnalyzer, FortiSIEM, FortiSOAR, FortiEDR, FortiNDR or equivalent solutions from other vendors.

• Understanding of API integrations, automation and scripting (Python, Ansible, Terraform or similar) to connect SOC platforms with self-service portals.

• Working knowledge of AI-driven security analytics and how they apply to incident detection and response.

• Solid understanding of network security fundamentals: Firewall/VPN, IPS/IDS, authentication and encryption protocols (IPSec, SSL, AES, SHA).

• Fortinet product certifications are a plus.

Soft Skills & Competencies

• Fluent in English and Spanish (spoken and written) - required.

• Portuguese is a strong plus.

• Comfortable owning the full presales cycle: discovery, technical demo, proof-of-value, proposal support and closing technical objections.

• Ability to build credibility and trust directly with technical SOC analysts, not only with commercial stakeholders.

• Strong analytical and problem-solving skills, detail-oriented.

• Self-motivated, able to work independently across multiple accounts and countries without direct supervision.

• Excellent presentation skills, able to engage audiences from SOC analyst level to C-level.

• Comfortable operating in a fast-paced, multi-country, matrixed environment.

Additional Requirements

• Availability to travel across LATAM as needed to support regional Telco accounts.

Presales & Sales Cycle Support

• Support sales cycles through technical presentations, demos and proof-of-value sessions focused on SOC use cases.

• Assist Sales and pre-sales teams in responding to RFPs/RFIs involving SOC, SIEM/SOAR or managed security services requirements.

• Build and deliver competitive positioning material showing Fortinet's SOC advantages versus PANW, Cato, Zscaler and other vendors.

• Support solution sizing and technical proposal creation together with sales counterparts.

SOC Technical Advisory

• Act as the recognized technical trusted advisor for SOC matters, engaging peer-to-peer with Telco SOC analysts and architects.

• Understand and speak the internal language of the Telco SOC: its validation processes, escalation flows, and operational requirements for accepting new solutions into commercial offers.

• Support the Telco through the internal homologation and validation process required before any managed cybersecurity offer can reach their end customers.

SOC Solution Development & Monetization

• Drive adoption of FortiAnalyzer, FortiSOC and SOCaaS within Telco SOC environments.

• Help Telcos design offers that monetize their own SOC as a sellable service to their end customers, rather than treating it purely as an internal cost center.

• Support the Telco's shift from reselling standalone products to delivering managed services, strengthening our competitive position against PANW, Cato, Zscaler and other vendors.

AI-Driven Integration & Automation

• Design and support API-driven integrations between Fortinet solutions and the Telco's self-service portals and internal tooling.

• Apply AI-driven analysis approaches to help Telco SOCs improve incident response time and reduce analyst workload.

• Support Zero Touch Provisioning (ZTP) and automated deployment models for Fortinet solutions within Telco environments.

Cross-Account Best Practice & Enablement

• Connect learnings and best practices across all 7 regional Telco accounts (America Movil, Millicom, Liberty, Cirion, IFX, Entel and GTD) and their multiple country operations.

• Partner closely with the GAMs and SEs already dedicated to each account, complementing their work with deep, hands-on SOC expertise.

• Execute regional SecOps strategy in coordination with sales, pre-sales, product and operations teams.

Enablement, Documentation & Representation

• Create and maintain technical documentation, playbooks and presentations that help Telcos and internal teams understand SOC integration paths.

• Represent Fortinet in technical discussions, workshops and events focused on Telco and Service Provider cybersecurity operations.

Stay current on SOC, SIEM/SOAR and managed security services trends across the industry.