Bilingual Operational Assistant

Bilingual Operational Assistant – Auto Insurance Area

Location: Cali, Colombia | Modality: On-site | Employment: Full-time

Job Description

Moyano and Lozano Insurance is looking for a Bilingual Operational Assistant to support the Auto Insurance area through customer service, operational follow-up, documentation management, and administrative support.

We are seeking an organized, detail-oriented, and proactive professional with strong communication skills and customer service experience, preferably within service-based companies.

Main Responsibilities

• Provide timely follow-up and assistance to customers regarding requests, documentation, and policy-related processes.
• Maintain and update customer information and operational records accurately.
• Support documentation control and follow-up for pending requirements.
• Assist customers through phone calls, emails, and operational follow-up.
• Coordinate and communicate effectively with internal teams and insurance companies.
• Register and track all customer interactions and operational activities.
• Support administrative and operational tasks within the department.

Requirements

• Minimum 1 year of experience in customer service or client support roles (preferably in service companies).
• English level B2 (spoken and written).
• Strong communication and interpersonal skills.
• High attention to detail and organizational skills.
• Basic knowledge of Microsoft Office tools (Excel, Word, Outlook).
• Proactive attitude and ability to work in a fast-paced environment.

Working Conditions

• Salary: COP $2,800,000 + legal benefits
• Contract Type: Indefinite term contract
• Work Modality: 100% On-site
• Location: Cali, Colombia

Schedule

• Monday to Friday: 8:00 a.m. – 5:00 p.m.
• Saturdays: 8:00 a.m. – 12:00 p.m.

Break Schedule

• Morning break: 10:00 a.m. (15 minutes)
• Lunch break: 1 hour
• Afternoon break: 3:30 p.m. (15 minutes)

Company Guidelines

• No personal cellphone use at the workstation (except during authorized breaks).
• No food or beverages at the desk.
• All tasks and customer interactions must be properly documented.
• Punctuality and attendance are mandatory.

What We Offer

• Stable employment opportunity
• Professional growth and development
• Positive work environment
• Year-end performance bonus

How to Apply

Send your resume to: Ver el correo electrónico en click.appcast.io
Subject: Bilingual Operational Assistant