IT Manager - CO

About the Role

IT Manager will oversee daily IT operations, ensure reliability and security of our systems, and lead support efforts across the organization. This role requires strong technical expertise, clear communication skills, and a highly proactive approach to problem‑solving and project execution. The ideal candidate anticipates issues before they arise, drives improvements, and takes full ownership of their work from start to finish.

Responsibilities

• Oversee day-to-day IT operations to ensure system stability, security, and optimal performance.
• Manage and prioritize IT support tickets, ensuring fast, effective resolution with proactive follow‑through.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Maintain and improve IT infrastructure, including networks, identity management, security tools, and device management.
• Develop and document IT policies, processes, and system configurations.
• Support employee onboarding/offboarding and access workflows.
• Manage IT vendors, assets, and software tools.
• Proactively identify gaps, propose solutions, and take initiative on IT projects and improvements.

Requirements

• 3–5+ years of experience in IT operations, technical support, or systems administration, including some level of leadership or ownership.
• Strong knowledge of hardware, software, networking, and troubleshooting methodologies.
• Experience with ticketing systems, identity management, and IT best practices.
• Highly proactive mindset — able to anticipate issues, drive solutions, and independently advance projects.
• Excellent communication and problem‑solving skills.
• Organized, detail‑oriented, and effective in a fast‑paced environment.

Benefits

• Base Salary – DOE
• Unlimited vacation policy
• Food stipend
• Internet/phone stipend
• Dog‑friendly office
• Professional Development Program
• Fully in‑office role based in Bogotá, Colombia – candidates must be available to work on‑site five days a week.

Equal Employment Opportunity

As set forth in WITHIN’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.