IT Service Delivery Coordinator - Urabá

Why SoftwareOne?

SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI.

Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast‑evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference.

Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers.

IT Service Delivery Coordinator

Scope: Full Time | Office: Urabá - Antioquia | On site

Day‑to‑day Responsibilities

• Oversee and coordinate Help Desk, On‑site Support, and IMAC operations
• Ensure compliance with SLAs, metrics, and service standards
• Manage and track tickets using ITSM tools
• Generate performance, trend, and quality reports
• Coordinate training, document processes, and enforce policy compliance

Qualifications

• Technical or technologist degree in systems or related field, with previous experience in Service Desk or remote technical support environments
• Experience coordinating or supervising IT support operations
• Strong understanding of ITSM processes and service delivery models
• Hands‑on experience with ticketing and reporting tools
• Ability to analyze metrics, trends, and operational performance
• Strong communication and stakeholder management skills

Benefits

• Comprehensive health and well‑being programs
• Continuous learning and career development opportunities
• Performance‑based incentives
• Flexible and hybrid work models

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email Ver el correo electrónico en click.appcast.io . Please include the role for which you are applying and your country location. A member of our organization who is not part of the decision‑making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.