Senior Process Analyst Service Support Program

Overview:

In this role, you'll support onshore branch operations across the full Property & Casualty policy lifecycle. You'll help keep renewal work on track, support service delivery, and act as a key point of contact for a team of Client Service Managers.

You'll work closely with the branch, service centre, carriers, and sales colleagues to make sure requests are handled accurately and on time. You'll also help bring new team members up to speed on systems, tools, and ways of working.

Responsibilities:

You'll support the onshore team with end-to-end P&C service work, including renewal reviews, pre-renewal and post-renewal activity, service requests, endorsements, and policy updates. You'll help keep communication moving between the branch, service centre, and carriers, and you'll make sure records are kept accurate in Gallagher's document management and agency systems.

You'll also support a team of 5 to 7 Client Service Managers at the branch. That means guiding new joiners, helping with training on systems and services, and spotting tasks that can be moved into the service centre so the branch can spend more time on the work that matters most.

• Act as a point of contact for onshore branch support across the P&C policy lifecycle.
• Take part in policy renewal review meetings and help drive timely renewal activity.
• Follow up on service requests and make sure they are completed accurately and on time.
• Communicate with carriers on policies and endorsements to help resolve queries quickly.
• Keep documentation and policy information up to date in Gallagher systems.
• Help improve turnaround times and reduce rework across teams.

Qualifications:

• You have 3+ years of experience in the insurance industry, ideally in Property & Casualty.
• Advanced English Level.
• You have worked as a single point of contact for operations or service support.
• You have supported renewal activity, service requests, endorsements, or similar P&C tasks.
• You can explain policy and process information clearly in writing and over the phone.
• You have helped train new team members on systems, tools, or service processes.
• You can work with branch teams, service centres, and carriers to keep work moving.
• You can organise priorities and follow through on tasks to agreed timelines.
• Experience with service transitions or onboarding is an added advantage.
• Insurance certification is preferred, but not required.