Process Owner - Administrative Engagement Services
F. Hoffmann-La Roche Gruppe
La position
Process Owner - Administrative Engagement Services , serás responsable de gestionar y optimizar los procesos administrativos de la célula de Engagement, la cual centraliza el soporte para las interacciones de Roche con actores clave del sector salud (profesionales, organizaciones, programas de pacientes y donaciones). En este rol, actuarás como guardián del cumplimiento normativo y líder de mejora continua, asegurando que cada contrato, pago o colaboración se ejecute con excelencia operativa y bajo los más altos estándares éticos.
The Opportunity
- Liderar proyectos de optimización, simplificación y automatización de procesos para mejorar los tiempos de respuesta y la eficiencia operativa.
- Actuar como experto (SME) orientando a los stakeholders internos y externos en la ejecución correcta de interacciones con actores del sector salud.
- Negociar y monitorear los Acuerdos de Nivel de Servicio (SLAs) con los clientes internos para alinear expectativas y capacidad de respuesta.
- Gestionar el equipo de soporte transaccional y personal externo en el procesamiento de contratos, órdenes de compra y documentos de estudios clínicos o donaciones.
- Definir y mantener actualizadas las políticas y procedimientos del área buscando la estandarización de los servicios bajo estándares de cumplimiento.
- Implementar métricas y KPIs para evaluar la capacidad del equipo y realizar análisis de datos que apoyen la toma de decisiones estratégicas.
- Aplicar principios de metodologías ágiles (Scrum y Lean Management) para gestionar el backlog de solicitudes y facilitar reuniones de seguimiento.
Who you are
- Profesional en Ingeniería Industrial (preferiblemente), Ingeniería Química, Química Farmacéutica o Administración de Empresas.
- Experiencia mínima de 2 a 4 años en gestión de procesos administrativos, centros de servicios compartidos (SSC), optimización de procesos o gestión de proyectos.
- Experiencia previa en la industria farmacéutica o sector salud (preferible).
- Dominio del idioma inglés a nivel avanzado (B2-C1) para interactuar en un entorno multinacional.
- Conocimiento y aplicación demostrable de metodologías ágiles como Scrum, Six Sigma o Lean Management.
- Mentalidad analítica y metódica con capacidad demostrada para influir en diversos stakeholders.
Esta posición no ofrece beneficios de relocalización.
Roche est un employeur offrant l'équité en matière d'emploi.
#J-18808-LjbffrVacante publicada el Hace 2 días
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