Operations Analyst, Bogotá

Responsibilities

• Manage daily operational tasks and ensure the seamless execution of processes, utilizing platforms like Slack and Google Drive to coordinate across teams.
• Assist in critical onboarding procedures, including KYC, KYB, and AML checks, ensuring strict compliance with internal policies and financial regulations.
• Execute data entry and maintain accurate operational systems, records, and documentation.
• Identify bottlenecks in current workflows and recommend actionable changes to streamline and automate operations.
• Assist in generating reports related to operational performance and monitor key performance indicators (KPIs), escalating concerns or delays to senior team members as needed.
• Collaborate cross-functionally to provide operational support to departments such as customer service, risk, and finance, ensuring issues are resolved and workflows remain efficient.

Qualifications

• Strong analytical and problem-solving skills, with a high degree of attention to detail and the ability to handle repetitive tasks efficiently.
• Proficiency in spreadsheet formulas (filters, tables, pivot tables) and the ability to create and manage clear presentations.
• Excellent verbal and written communication skills to effectively collaborate with internal stakeholders.
• Strong time management abilities to prioritize tasks and meet deadlines in a fast-paced, dynamic environment.
• Adaptability to fast-changing environments and a strong willingness to learn.
• Experience or interest in using AI tools to automate and improve workflows.

Core Competencies

Demonstrates strong analytical and problem-solving capabilities, with proficiency in spreadsheet formulas and effective communication skills. Capable of managing operational tasks, ensuring compliance with financial regulations, and collaborating cross-functionally to enhance workflow efficiency.