Operations Analyst - Thursday - Monday 8:00 AM - 5:00 PM EST

This is a remote position.

As an Operations Analyst, you will play a crucial role in keeping reports up-to-date and maintaining the data integrity of the account. In this role, your key responsibilities will include proactively disputing service failures, finding data trends and patterns, and maintaining accurate records within our TMS and USPS Portal.  Your primary responsibility is to provide insights to help leadership make data-driven decisions, monitor business performance, and ensure Client operational goals are met.

Requirements

• 1–2 years   of experience   in logistics, transportation, freight brokerage, dispatching, or operations coordination.
  
• Experience working with   Transportation Management   Systems (TMS)  and updating customer   information.
  
• Experience processing and   tracking   transportation-related documentation   and meeting   customer deadlines.
  
• Experience communicating   with   customers, suppliers, carriers, and internal teams.
  
• Ability   to   identify, troubleshoot,   and escalate operational   issues   to the appropriate   team members.
  
• Experience coordinating   additional trips/loads   and working with   transportation systems.
  
• Strong   ability to   manage multiple tasks   and deadlines   while maintaining accuracy.
  
• Previous experience in   customer service,   preferably within the   logistics or transportation   industry.
  
• Strong   written and verbal   communication skills in   English.
  
• Ability to work   independently and proactively, identifying potential   issues before they   escalate.
  
• Experience   using   TMS platforms, customer   portals, and transportation   management systems. Experience with  3G   is a plus.
  

Benefits

Work from home.

⏱️ Thursday - Monday 8:00 AM - 5:00 PM EST

We provide you with the equipment.