Facilitator, Product Innovation Manager

Facilitator, Product Innovation Manager

Mastercard Digital Labs is a leading edge global innovation practice, delivering a range of innovation programs which incorporate the best in design thinking and agile development processes.

Digital Labs supports customers and partners with Innovation and R&D consultation – delivering customized innovation programs, products and support – tailored to meet client‑specific business challenges. It also creates products and solutions for customers that activate Mastercard’s assets and drive the company’s core business.

Role

• Own the execution and successful delivery of multiple customer engagements for the Digital Labs team, including innovation consulting, execution of innovation culture programs and delivery of Mastercard innovation products.
• Drive internal advocacy and business development by staying in close contact with local Mastercard teams across LAC to identify new opportunities and support the sales process.
• Lead groups through activities such as envisioning/ideation, product planning, issue resolution, action planning, assumptions testing & product prototyping as well as requirements gathering.
• Create new innovation tools and templates and collate existing best‑in‑class methods to create standardized methodologies and practices for rapid innovation.
• Facilitate client events using best‑practice processes and techniques in design thinking, ideation methodologies, agile development (design sprints and rapid prototyping) and agile product management.
• Lead small teams and large groups of professionals with multi‑faceted skill sets and different motivations/ agendas to create new product innovations.
• Contribute to the development of new Digital Labs innovation programs and products and the enhancement of existing methodologies that can be delivered to customers.
• Keep informed on emerging technologies and innovations in the payments and commerce space and identify potential opportunities for the Digital Labs team to develop product prototypes relevant to the customer base.
• Explore and support the development of relationships with external parties such as other innovation entities, labs organizations, and colleges/universities.

Knowledge / Experience Preferred

• Demonstrated experience in product innovation and consulting.
• Experience in the product development process, especially agile and design‑thinking methodologies.
• Skilled group facilitator—wealth of experience leading multi‑disciplinary groups through strategic planning, journey mapping, issue resolution, brainstorming and requirements gathering/definition.
• High energy, can‑do attitude, strong sense of ownership and analytical, strategic skills.
• Executive‑level presentation skills—persuasive presence and ability to communicate technology to business people and vice versa.
• Understanding/experience of innovation frameworks and practical technology application experience.
• Payments technology knowledge or experience in the industry is a huge advantage.

Skills / Abilities (Desired)

• Organized, capable of expert facilitation in environments where the agenda is unclear and obvious solutions are not always appropriate.
• Leadership skills—able to influence others and navigate complex relationship scenarios without direct reporting relationships.
• Strong process orientation to achieve consistent, high‑quality, repeatable results.
• Experience in management consultancy, product owner or scrum‑master roles.
• Effective brand ambassador.
• Excellent verbal and written skills.
• Willingness to travel.
• Professional working proficiency or fluency in English and Spanish.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices.
• Ensure the confidentiality and integrity of the information being accessed.
• Report any suspected information security violation or breach.
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.