PL Account Executive

PL Account Executive

Location: Bogota, Colombia | Req#: 610022

Employee Referral

Job Description

I. Clients

• Responsible for ensuring the delivery of services under the established contracts with clients, providing specifics and analytical depth answers for each demand, applying advanced level tools and Kantar Worldpanel databases.


• Prepare presentations of results and reports to clients, as well as have deep knowledge of the business of customers, assisting them in understanding the data and in decisions to be made based on Kantar Worldpanel survey data.


• Lead briefing sessions for projects, ensuring clear scope definition and proper management of expectations regarding deliverables and timelines.


• Receive and structure project briefs outside the scope of regular services, coordinating the development of proposals and leading their presentation to clients.

II. Internal

• Prepare the annual business-planning (chart of accounts / share), validate it with the manager and monitor implementation.


• Predict risks of decrease in clients satisfaction index (CSS) build action plan to increase and / or maintain the indexes according to the area’s CSS goal and involve other team executives to ensure implementation and effectiveness of the plan.


• Lead and/or participate in development of internal projects, being the main interface in negotiations with other areas involved.


• Act proactively in creating customized solutions according to the type of business and customer need, involving other areas and validating actions with the manager.


• Monthly monitor sales goals and make alternative plans to achieve the results if needed.


• Lead Regular Communication with account leaders


• Support the Company Strategic Project (MYWP, GCF, Insights...)


• Update internal stakeholders list responsible.


• a) Routine
  
  
  
  • Respect the established deadlines with clients and other areas.
  
  
  • Be the Manager's representative (backup) in addressing the area accounts in case of their absence.
  
  
  • Be responsible to communicate status & updates to countries & stakeholders about Regional & Global advances in the category/account that leads & support regular interactions lead by account leader.
  
  
  • Use and maintain updated the organization’s support systems for daily routines, reduction of workload, automatization and management: Timesheet, Kantar Connect, Renova, Worldpanel Online.
  
  
  • Participate on regular performance evaluation aligned in Kantar Worldpanel standards: JTI.
  
  


• b) People Management
  
  
  
  • Ensure efficiency of the team and identify opportunities for improvement in work routines.
  
  
  • Provide methodology / tools trainings and analysis for internal staff and clients, as well as critically analyze the existing content, identify opportunities for improvement and make necessary changes with approval of commercial area Managers.
  
  
  • Coordinate the work of executives with less experience, transmitting knowledge, guiding them to their professional growth and contributing to the motivation of team members.
  
  

III. Leverage Knowledge

• Apply knowledge broadly to suggest further analysis and develop actionable recommendations.


• Client understanding to support internal stakeholders.


• Thought Leadership Capability.

Have open and positive approach to necessary changes for the development of Kantar Worldpanel business.

• Prospect new projects/business opportunity and regular clients, with guidance from management (if necessary), in order to meet the sales targets set by the company generating direct revenue or up sale Global/Local.


• Identify needs for creating new types of training for commercial area, propose the arrangements to the managers and be available to participate in the development of content.


• Prepare, submit and negotiate proposals with clients, following up the commercial policy and involving the management of the area as needed.


• Monitor account KPIs to anticipate needs or problems to a proactive activation.

Skills & Requirements: TBD

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