Aftersales Commercial Sr Manager - Pacific

Description

POSITION’S MISSION:

Elaborate, develop, and implement strategies and tactical plans to identify and increase the After-Sales business, with focus on Parts (GM Genuine Parts and ACDelco) and Accessories, improve customer retention, market penetration (wholesale), and customer satisfaction, while always looking for better profitability for GM and the Dealer Network.

Incentive, coordinate and follow-up on innovative ideas/projects/changes to improve Aftersales businesses.

KEY JOB RESPONSIBILITIES:

Lead a diverse group of people focused on commercial relationship with dealer network.

Design and execute the restructuring plan of the Dealer Network, with the regional office, Dealer equalization, Parts Distributors, and Automotive Centers, according to the potential market in the region.

Connect to all involved players to assure main goals achievement (Regional Offices, SCWL, Product, Accessories, Finance, and other teams).

Responsible for negotiations and achievement of Parts and Accessories objectives, focusing on GM and Network profitability.

Provide leadership and support in the implementation of Service projects and initiatives, Automotive Centers, Parts Wholesalers, Digital Sales (e-Commerce), and New Channels.

Support the aftersales communication plan in the dealership network, with the participation of COPVs, GNPVs & GROs.

Analyze Dealer Network financial situation and develop strategies to leverage dealership sales/profit in the aftersales area.

Monitor parts and accessories inventory in the dealers & distributors and develop divisional actions to maintain the Day Supply according to targets.

Develop and implement divisional action plans to increase sell-out sales, IRC (customer retention index), and NPs.

Monitor and support the Franchise Meeting of dealerships and Distributors of the Division.

Drive Sales and Aftersales objective attainment for the zone
Encourage and support engagement efforts

Drive communication that supports the Business's market plans

Mentor, manage and grow talent

Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability

Ensure accurate utilization of empowerment tools
am/customers to attain business goals

Performs other duties as assigned

SKILLS AND EXPERIENCE:

Commercial experience

Great leadership skills

Positive and proactive attitude

Teamwork

Proficiency in English (B2 minimum, C1/C2 preferrable)

Graduation on business, finance or engineering is desirable, not a limitation.

Previous automotive business knowledge

Availability for traveling. 

KEY COMPETENCIES:

Results-oriented

Customer focus

Leadership

Innovation

Self-management

Learning on the fly

Strategic thinking

Creativity

Resilience and adaptability

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