...system is an advantage.
Knowledge of database, writingmodifying scripts is expected.
Telephony experience and certifications VoIP and CTI
Telephony Experience with most common PBX, Switch and ACD Vendors Avaya, Fusion, IPC advantage.
CTI Experience with most common...
...Testing and Analysis tools
Telephony
Telephony Experience PBX, Switch and ACD Vendors Avaya, Nortel, Aspect, Siemens and Cisco
CTI Experience Avaya AES, Nortel Symposium, Aspect Predictive Dialers, Siemens CallBridge, Cisco Tapi and ICM, Genesys
VoIP Experience...