...issues.
Engage, investigate, and follow up with customers about service status.
Track and monitor system status, identifying areas of concern and growth opportunities.
Mitigate outages and system malfunctions to ensure no customer effect.
Engage with 3rd party...
...Proficient in spreadsheets and data entry
Work Conditions
Willing to work in MST time zones
Must have a conducive work area
PC requirements: at least Intel i3 processor or the like
Must have wired USB headset with noise cancellation feature
Preferably...
...telephony
Windows Server 2000/2003 support and administration
Microsoft IIS, ISA, or Exchange
Active Directory 2000/2003
Local Area Networks (Cisco or 3Com)
Wide Area Networks
Knowledge in TCP/IP
ITIL experience and qualification would be an advantage....
...telephony
Windows Server 2000/2003 support and administration
Microsoft IIS, ISA, or Exchange
Active Directory 2000/2003
Local Area Networks (Cisco or 3Com)
Wide Area Networks
Knowledge in TCP/IP
ITIL experience and qualification would be an advantage...
...administration
Microsoft IIS, ISA, or Exchange
Active Directory 2000/2003
Knowledge of Microsoft SQL Server 2008-2019
Local Area Networks (Cisco or 3Com)
Wide Area Network
Cloud such as Microsoft Azure or AWS
Knowledge in TCP/IP
PowerShell and...