Logistics & Fulfillment Coordinator

Location: Remote (Preference for LATAM or Europe)
Work Hours: 9:00 AM – 5:00 PM EST
Compensation: $1,200 – $3,000/month (depending on experience)
Time-Off Policy: 10 PTO days + US public holidays

Role Overview

The company is hiring a Logistics & Fulfillment Coordinator to oversee end-to-end operational logistics from purchase order placement through customer delivery , ensuring smooth fulfillment across DTC, Amazon FBA, and retail channels . This individual will play a mission-critical role managing 120,000 monthly orders , tracking inbound and outbound flows, owning fulfillment exception reporting, and driving operational excellence.

Key Responsibilities

Logistics Coordination & 3PL Management

Monitor daily 3PL performance , ensuring order SLA compliance, on-time shipping, and inventory receipt accuracy
Track and manage inbound freight from global vendors and coordinate domestic transportation & delivery appointments with the 3PL
Collaborate closely with account manager, and directly report to Director of Operations

Fulfillment Oversight & Exception Management

Handle shipping method optimization , ensuring appropriate service levels and identifying misrouted shipments
Manage day-to-day order accuracy , escalating to carriers or vendors when needed
Build and maintain a resolution log for all exceptions and delays

Retail Readiness & Compliance

Maintain up-to-date routing guides for Amazon, Walmart , and future retail partners (case packs, labeling, appointment scheduling)
Ensure retail compliance by auditing inbound/outbound documentation , improving processes, and training fulfillment partners

Tracking, Tools & Reporting

Develop or update dashboards using Google Sheets for 3PL performance tracking and carrier SLAs
Track key logistics KPIs: cost-per-order, delivery speed by shipping zone, exception rates, and escalation volume
Drive continuous improvement initiatives across pack-out logic, WMS/OMS coordination , and potential system upgrades

Key Deliverables

Daily Logistics, Fulfillment & order SLA dashboard
Weekly inbound shipment tracker
Exception resolution and escalation log
Retail routing compliance report

Qualifications

2+ years experience in e-commerce logistics, supply chain, or fulfillment operations
Proficiency with Google Sheets/Excel (pivot tables, v-lookups, basic macros)
Strong familiarity with 3PL coordination, OMS/WMS platforms, parcel shipping
Understanding of US fulfillment flows (DTC, Amazon, Walmart, Shopify)
Clear and advanced English fluency (written and verbal)
High level of organization, accountability , and ability to work independently in a remote setting
Problem-solver with a proactive mindset and curiosity to optimize systems
Prior experience working with or reporting to US-based teams is a plus
Comfort using Slack and Google Meet as primary communication tools

Work Style & Culture Fit

Ability to work in real-time with US-based stakeholders from 9 AM–5 PM EST
High level of autonomy with daily async check-ins via Slack and live syncs as needed
Must be highly collaborative , organized under high-volume order environments, and thrive in ambiguity