Manager, TA Ops/Process & Onboarding

Manager, TA Ops/Process & Onboarding

Location: Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; Warsaw, IN; Bogotá, Colombia (multiple sites)

Key Responsibilities

• Lead and manage talent acquisition operations, including process design, optimization, and continuous improvement initiatives.
• Ensure consistent execution of recruiting workflows, policies, compliance standards and global governance practices.
• Partner cross-functionally with HR, Talent Acquisition, and business leaders to identify process gaps and implement scalable solutions.
• Establish and monitor key performance indicators (KPIs) and metrics to track recruiting and onboarding effectiveness.
• Drive adoption of TA systems, tools, and technologies to enhance efficiency and user experience.
• Ensure compliance with all applicable employment laws, policies, and internal guidelines throughout hiring and onboarding processes.
• Manage vendor relationships and external partners supporting TA operations and onboarding activities as needed.
• Lead change management initiatives and training related to process improvements, system implementations, and organizational priorities.
• Develop and maintain documentation, playbooks, and standard operating procedures for TA processes.
• Provide leadership, coaching, and support to team members and stakeholders to ensure alignment with best practices.

Qualifications

• Education: Bachelor’s degree required (Human Resources, Business Administration, or related field); Master’s degree or MBA preferred.
• Experience and Skills:
  • Required: Minimum of 6–8 years of experience in Talent Acquisition, HR Operations, or related field.
  • Demonstrated experience managing TA operations, recruiting processes, or onboarding programs.
  • Strong project management and process improvement skills.
  • Experience working with applicant tracking systems (ATS) and HR technologies.
  • Proven ability to analyze data, define metrics, and drive data-informed decisions.
  • Strong stakeholder management and communication skills across multiple levels of an organization.
  • Ability to lead initiatives in a fast‑paced, evolving environment.
  • Preferred: Experience in a global or matrixed organization.
  • Knowledge of healthcare, medical device, or regulated industry environments.
  • Experience implementing or optimizing ATS or onboarding systems.
  • Familiarity with Lean, Six Sigma, or continuous improvement methodologies.
  • Strong change management and organizational design experience.
  • Experience managing vendors or external service providers.
  • Demonstrated ability to lead and develop high‑performing teams.
• Other:
  • Travel: ~10%
  • Certifications (preferred): PHR, SPHR, SHRM‑CP, SHRM‑SCP, or Lean/Six Sigma certification.

Equal Opportunity Employer

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via Internal employees contact AskGS to be directed to your accommodation resource.