CRM Functional Consultant

General description of position/area of responsibility:

Your primary responsibility as a CRM specialist is to serve as a functional consultant for business operations (Academy, Support, Marketing, Operations and Sales) for 3Shape North America. A successful candidate demonstrates strong technical and analytical background, excellent problem-solving skills, experience with CRM configuration, and the ability to communicate effectively across various teams. Key to this role is to establish an effective collaboration with system owners and development teams in 3Shape Headquarters in Denmark, Poland and Ukraine.

Education (level, specialization):

Relevant bachelor’s degree in Information Technology, Engineering, business administration, marketing or similar.

Competences needed. (professional/personal)

Professional

• Proven work experience as CRM Functional Consultant or similar roles for at least 2 years.
• 2+ years of CRM Microsoft Dynamics 365 administration experience
• Proven ability to administer and configure CRM systems
• Familiarity with automating business processes, report and dashboard creation, and data analysis.
• Experience working directly with commercial, financial, operational and data teams.
• Strong understanding of CRM solutions and automation best practices and strategies.
• Strong analytical skills and experience with data analysis and reporting.

Personal

• Structured and proactive
• Self-motivated
• Curious/technical interest
• Strong communication skills
• Decision making y problem solving mindset.
• Advanced level of English (B2+/C1)
• Customer Centricity mindset. Analysis Capacity

Expected primary results/Success criteria for the role:

• Improve the system adoption and utilization support across functions
• Create, Manage and Optimize CRM platform usage
• Improve and generate interdepartmental workflows
• Develop and maintain solid documentation

We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.